Limited Warranty:
Warranty of Monport machines and hard-wares become effective when your order is delivered.
Detailed warranty terms are as follows:
- 2-year warranty on 60W, 80W, 100W, 130W and 150W CO2 Laser Machines and all Fiber Marking Machines
- 1-year warranty on 40W CO2 Laser Machines, plus 80W, 100W, 130W and 150W Laser Tubes and all Fiber Machine Laser Source
- 6-month warranty on 40W and 60W Laser Tubes
- Power supplies and lens: 2-year warranty on 80W, 100W, 130W and150W CO2 Laser Machines; 1-year warranty on 40W and 60W CO2 Laser Machines
Please contact us and get a professional support via support@monportlaser.ca if you have any issues, our tech support team will be here to answer your questions.
The above limited warranty policies are not applied to:
- Requirements of return, refund or replace. Please see our Return & Refund Policy page.
- Orders or product exceeds the warranty terms.
- Products purchased and/or obtained from sources that are not authorized by Monport.
- Products have any changes or refinements after order is unboxed.
- Traces of ware occurred during normal use
- Damage and/or failing caused by following reasons:
- Incorrect or irresponsible use, including inappropriate working circumstance; unstable power supply and improper plugging/unplugging; unreliable cooling system; working for unreasonable intention or purpose;, etc.
- Lack of proper maintenance and preserve, including disclosing products or parts to extreme temperature, humidity or other harmful materials; accumulating debris and fractions of engraving material inside the machine; lack of lens cleaning, etc.
- Disasters including fire, flood, lightning, etc
- Product identification such as series number is unknown, unauthorized, modified or removed.
- Original order information cannot be provided.
- Installing and operating pirated software or any software that is unauthorized, non-standard.
- Damage and/or failing caused during returning
- Damage and/or failing caused by force majure or accidents;
- Other damage and/or failing not caused by the quality of the product;
Monport does not take responsibilities for situations listed above. Please contact our support team if you confront above situation or other complicated situation.
Note:
Packaging items, bundled products and accessories are not applied to above warranty polices. We will resend these products for free if you receive a flawed one for the first time.
After the warranty of your product is expired, Monport is no longer obligated for further replace and repair and shipping costs.